Ordering
How do I place an order?
Add products to your cart, go to checkout, enter your name, mobile number, city and complete address, and tap Place Order. You'll see your Order ID straight away.
Do I need to create an account?
No. You can order as a guest. Track your order anytime on the Track Your Order page with your Order ID and mobile number.
Will you confirm my order?
Yes. Our team calls or WhatsApps you to confirm your order and address before dispatch. Please keep your phone reachable — orders we cannot confirm within 48 hours may be cancelled.
Can I change or cancel my order?
Yes, before it is dispatched. Message us on WhatsApp with your Order ID as soon as possible. Once dispatched, it cannot be cancelled, but you may use our Return & Refund Policy.
Payment
Which payment methods do you accept?
Cash on Delivery (COD) across Pakistan. You pay the rider in cash when your order arrives — no advance payment required.
Are there any hidden charges?
No. The total shown at checkout — product price plus delivery charges — is the amount you pay at your door.
Delivery
How long does delivery take?
Orders are delivered within 4–7 working days after confirmation, across Pakistan. Sundays and public holidays are not counted. Remote areas may occasionally take a little longer.
How much is delivery?
Delivery charges are shown in your cart and at checkout before you place your order.
How can I track my order?
Once your order is dispatched we share the courier tracking number by WhatsApp or SMS. You can also check your order status on the Track Your Order page.
Can I open the parcel before paying?
Most courier companies in Pakistan do not allow parcels to be opened before payment. Please pay the rider and record a clear unboxing video while opening — it helps us resolve any issue quickly.
Returns & exchanges
What if my item arrives damaged or wrong?
Contact us within 48 hours of delivery with your Order ID, photos and your unboxing video. We will arrange a free replacement or refund.
Can I return or exchange an item I don't like?
Yes — within 7 days of delivery, if the item is unused and in its original packaging. See our Return & Refund Policy for details.
How will I get my refund?
For Cash on Delivery orders, refunds are sent by bank transfer, JazzCash or Easypaisa within 7 working days after we receive and check the returned item.
Products
Do products look exactly like the photos?
We photograph and describe every product as accurately as possible. Small differences in colour or texture can occur due to screen settings, lighting or natural materials.
Do lamps include bulbs?
Unless the product page says otherwise, bulbs are not included.
Still have a question?
Visit our Contact page or message us on WhatsApp — we usually reply within working hours.